DELIVERY

SHIPMENTS:
Shipping costs are free for all of Italy
Delivery to the store is free.

Courier service:
K KOMISH S.R.L. uses the DHL service.
Delivery time
Express shipping: 1 to 2 working days from the date of shipment of the goods *.
In exceptional cases, waiting time may be longer. K Komish s.r.l. will not be responsible for any delay.
* Delivery is only on working days. For the islands and some areas of the south the minimum delivery time is 48h.
Rules and restrictions for shipments
Orders are shipped only in working days. Working days go from Monday to Friday, excluding national holidays in Italy.
1. No deliveries are made to the post office boxes.
2. No time can be agreed for the collection of the goods.
3. All deliveries must be signed upon receipt.
4. Shipping costs for returned products will NOT be reimbursed.
Delivery times will be extended for 1/2 working days for products ordered during the sales and the Christmas period.
If you have any questions, please contact our Customer Service at online@kkomish.com
Track the order
You can track your order by accessing the Order History on the My Account page. Go to the order details you want to track down and click on the reference number in the "Details" column. You will be redirected to the website of the courier in charge of shipping, where you will find the most up-to-date information available.
Note that you will not be able to track your order via the web until the carrier has updated his system with the information for the location of your order. It is therefore possible that on the first day after confirming the order, even if in possession of the link for the location, the information is not available. However, normally the courier will update their information within one business day from the moment you receive the link, so if you do not find them then try again later.
The status of an order can be respectively:
ON HOLD
This status indicates that your order has been received by the system but has not yet been processed by our order management team. We will send you an e-mail to confirm receipt of your order.
PROCESSING
This status indicates that your order has been transferred to the warehouse and that your goods are being prepared for shipping.
FULL
This status indicates that your goods have left the warehouse and are now at the courier or has already been delivered by the courier. The moment your order leaves the warehouse, you will receive an e-mail with the link to track it down.
CANCELED
This status indicates that your order has been canceled and therefore you will no longer receive the goods ordered.
Lost package
If you do not receive the goods within 10 working days from the shipping confirmation e-mail, please notify our customer service by sending an email to ordini@kkomish.com


Komish SRL intends to guarantee the complete satisfaction of its customers, offering them the possibility to make one or more articles and to receive a refund equal to the price of the returned items.
To request a return authorization, the customer must send a request to ordini@kkomish.com. The e-mail must specify the codes of the items to be returned and the reasons for which the product in question wants to be changed or refunded. The shipping cost will be charged to the customer.
Send the package to: Komish SRL - Via Masullo 76 C / C NEW QUARTER (IPERCOOP), QUARTO (NA) Postcode: 80010
The return must necessarily take place at the expense and under the responsibility of the customer within 14 days from delivery and only under the following conditions:
1) Products must not be worn, ironed, washed or treated in any way;
2) The products must necessarily be returned under the same conditions in which they were shipped to the customer and must be packaged and packaged appropriately;
3) The goods to be returned must be delivered physically and only to the express courier within and not later than 14 working days from the delivery date;
4) All product labels must necessarily be intact and in no case removed from the article.
In case of non-compliance with one of the conditions mentioned above, Komish SRL reserves the right not to accept the returned goods and to send it back to the customer at the latter's expense.